FAQs

Hosting

Where is my site hosted?

All mservers websites are hosted in the UK in the London Data Centre of a wholly owned subsidiary of NTT Communications, the world's largest telecommunications company.

NOTE: European mainland, US and Japan hosting also available. Please contact us for more information


Why settle for less?


NTT Named to Fortune Global 500
Fortune magazine named NTT No.4 on its Telecommunications 2004 Global Most Admired Companies list, based on a survey of telecommunications industry directors, executives and analysts who rated companies on nine criteria, including innovation, quality of products/services and long-term investment value. NTT also ranked in the top 20 worldwide in the 2004 Fortune Global 500, which lists corporations with the largest revenue from the past year. www.fortune.com


NTT Named to Forbes 2000
NTT ranked No.30 on the Forbes 2000: World's Leading Companies list, based on composite scores for sales, profits, assets and market value. NTT was also included in the top 20 of Forbes' list for companies with the highest sales. www.forbes.com

How can I track visitors to my site?

All hosted sites now come with Google Analytics

This is a second to none service that offers hundreds of different reports regarding traffic to your site and is incredibly straight-forward and easy to use.

Allows for downloading of different stat reports in several different formats

Visit Google Analytics

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Watch How To videos

Email

How do I set up my email account?

This tutorial shows you how to configure Outlook Express to retrieve mail from your email account. The following screen shots are taken with Outlook Express 5 on Windows 2000, but they should be very similar to other versions on different operating systems.


1. Start your Outlook Express software. Click Tools and select Accounts.

popmail setup 1



2. On the Internet Accounts page, select the Mail tab, click Add and then select Mail.

popmail setup 2



3. On the Your Name page, enter the email sender's name as the Display name and click Next.

popmail setup 3



4. On the Internet E-mail Address page, enter the email sender's email address as the E-mail address and click 'Next'.

popmail setup 4



5. On the E-mail Server Names page, select POP3 as your incoming server type and enter the incoming and outgoing mail servers and then click Next to continue.
My incoming mail server is a: POP3 server
  .
Incoming mail server (POP3): yourdomain.com
  Replace yourdomain.com with your own domain name.

Outgoing mail server (SMTP): provided by your ISP (Internet Service Provider)
  (Consult your ISP for your SMTP server name. This is who you use to access the internet, either dialup or broadband. For example, if you use Virgin.net then this setting will be: mail.virgin.net

popmail setup 5



6. On the Internet Mail Logon screen, enter your UserID as your Account name and your email account password and then click Next. You may check Remember password but DO NOT check 'Log on using Secure Password Authentication (SPA)'.

popmail setup 6


7. Congratulations! You have successfully set up your POP email software. Click Finish to end.

popmail setup 7

If you require additional assistance, please feel free to contact us.


How do I stop spam coming to my email?

Spam Assasssin

All mservers email accounts come with Spam Assassin software installed.

  1. Login to your email account using your email and password.
  2. In the left column you will see a box labeled "Spam Filters". Make sure it says "Spam Filters are Active". If it does not, do the following:
  3. Click on the link "View/Edit Spam Filters"
  4. Click on the "Enable Spam Filters" link. I suggest leaving the setting on "Default".
  5. On the left menu, you will see a new folder labelled "Junk Mail". This is where spam will now automatically be sent.

The software is not full proof but you should see a significant drop in the amount of spam getting through!

More information available on the Spam Assassin site.

How do I set up an Autoresponder / Holiday Away message for my email?

Login to your account here using your email and password.

In the left column you will see a box labeled "Autoresponder".

To activate and edit/create your auto reply message, click Edit Settings and follow the instructions.

Other

How do I update/make changes to my existing site?

To make changes/updates to an existing site: Detailed instructions are available in the following file:

PDF File How to update my site

Word File How to update my site

Any questions, please don't hesitate to ask