Terms & Conditions

1. Contract: The client's approval for work to commence shall be deemed a contractual agreement between the client and mservers. Important: Approval for the work to commence and payment of the advance fee indicates that the client accepts these Terms and Conditions.
2. Material: All material supplied by the client shall remain the client's property. It will be assumed that this material belongs to the client and that it does not breach any copyright laws.
3. Domain Name Registration: A list of domains that can be registered on behalf of the client can be seen here. All .co.uk domains are registered for a minimum of 2yrs. Other domains can be registered for a period of 1 to 10yrs. Discounts are available for longer registrations. Please contact us for a quote.
4. Domain Name Transfers: No charge is made for a transfer of a domain name TO mservers administration. Upon domain transfer, one year will be added to the expiration date of the domain and the client charged appropriately. Current pricing for each domain can be viewed here. Upon transfer completion, your domain's expiration date will have increased by one year.
   
   To transfer a domain AWAY from mservers, there is a one-off admin fee of £25 per domain name.
5. Hosting Service: We prohibit any adult (pornographic) websites on our servers, including sites linking to pornographic sites (outside links) or pornographic advertisements on your site.
   
   mservers servers may not be used for illegal purposes, or in support of illegal activities.
   
   Use of mservers service to transmit any material (by email, uploading, posting, hot linking, directly linking or otherwise) that infringes any copyright, trademark, patent, trade secret or other proprietary rights of any third party, including, but not limited to, the unauthorized copying of copyrighted material, the digitization and distribution of photographs from magazines, books, or other copyrighted sources, and the unauthorized transmittal of copyrighted software, is forbidden.
   
   Intentional distributions of software that attempts to and/or causes damage, harassment, or annoyance to persons, data, and/or computer systems are prohibited. Such an offense will result in the immediate termination of the offending account.
   
   Spamming (sending unsolicited commercial or bulk emails) using our servers is strictly not allowed. Do not send spam email from our servers. Sending spam emails which include links to a website hosted on one of our servers is also forbidden. We reserve the right to suspend or terminate any site that is linked to spam emails.
6. Hosting Payment: The hosting fee is payable 12 monthly and due 30 days before renewal. The client understands that late payment may result in the site being taken off the server until payment is received.
7. Updates/Changes to Website: Before a site goes live, the owner of the site is responsible for the accuracy of the site's content, grammar and punctuation. Once the site is live, any further changes will incur an update fee. To request an update or change to the content of your existing site, updates or changes should be emailed in the format outlined in the How to Update my Site file. This is to ensure updates are carried out accurately and promptly. Minor updates to existing text are charged at a rate of £30 per hour with a minimum charge of £5. This pricing is for existing Customers whose site is hosted with mservers. Payment is due in advance. Larger updates/additions will be quoted for on a case by case basis. Urgent updates will be carried out where possible ASAP but please allow an average of 1-3 weeks for completion. If you have a page(s) which need updating on a regular basis, it may be worth asking for a quote for a CMS (Content Management System) which will allow the Customer to update the page content him/herself.
8. Copyright: mservers retains the copyright of any material, including the source code, created for the client by mservers until payment of the final invoice. At this time, it will then become the property of the client.
9. Search Engine Submission: mservers is not responsible for the client's ongoing website promotion. Should the client require the site to be promoted, a separate contract must be agreed. mservers can make no guarantees about the success of any search engine promotion activity as this is controlled by the search engines. All mservers sites are built to World Wide Web Consortium Standards.
10. Cancellation: Should the client wish to cancel at any point during the process, they shall remain liable for the work that has taken place and shall be invoiced accordingly.
11. Quotations: The price quoted to the client is for the work agreed on the quotation only. Should the client decide that changes are required, as the site is developed, the cost of any additional work will be added to the price quoted and this will appear on the final invoice.
12. Advance Payment: An advance of 50% of the total cost of the project is required before work can commence. After work commences this is non-refundable. Projects under £200 require full payment in advance.
13. Payment terms: Payment is currently accepted by cheque or direct online bank transfer. If your cheque is returned by the bank as unpaid for any reason, you will be liable for a "returned cheque" charge of £25.
14. Payment: Payment is due within 30 days of the final invoice. Full publication of the website may take place ONLY after full payment has been received.
    
    Overdue accounts will incur a late payment fee of 10% of the amount outstanding.
    
    Any material previously published may be removed if payment is not received. When this occurs, a minimum charge of £50 will be required to have the site restored.